Director of Emergency Services (ID# 637)

Job Description

Job Description

Director – Emergency Services (EMS) (Mitigation, Mold, Asbestos)

Location: Baltimore, MD - Mid-Atlantic Region (Multi-State) Maryland, Washington D.C., Virginia, Delaware, and Pennsylvania.

Role Summary The Director of Emergency Services leads mitigation operations across a six-state Mid-Atlantic region. This role owns operational execution, team performance, and financial results while ensuring consistent adherence to company standards, systems, and processes.

Core Responsibilities • Lead 24/7 EMS operations across a multi-state region, ensuring consistent execution across all markets • Ensure jobs are completed on time, on budget, and according to company standards • Drive scheduling discipline to maximize productivity, utilization, and response time • Oversee equipment inventory, readiness, and deployment across all locations • Lead operations during CAT events, storms, and high-volume periods • Partnering with HR to handle disciplinary or corrective action plans • Enforce adherence to the TVR Playbook and disciplined use of KnowHow • Identify operational inefficiencies and implement scalable process improvements • Build and develop a high-performing, accountable leadership team • Own hiring, onboarding, training, and ongoing development programs • Conduct performance annual reviews and establish clear expectations across all levels

• Own divisional P&L performance, including revenue, cost control, and margin • Drive initiatives that improve efficiency, capacity, and profitability • Participate in annual planning and 3–4 year strategic initiatives • Ensure a high level of customer, carrier, and partner satisfaction through strong execution and communication • Maintain safe, compliant, and scalable operations across all markets • Maintain strong alignment with all departments including accounting teams

Qualifications • 7-8+ years of restoration experience, with a focus in mitigation operations • Proven leadership managing teams and a multi-location region • Experience owning or influencing P&L performance • Strong understanding of job costing, scheduling, and operational efficiency • Ability to lead in fast-paced, detail-driven 24/7 environment • Attention to detail with strong analytical and job auditing skills • Strong communication, problem-solving and decision-making abilities • IICRC certifications preferred (WRT, ASD, AMRT) in conjunction with OSHA guidelines • Experience with DASH, Xactimate, or similar platforms

Why "Our Client" • A rapidly growing, multi-state restoration company • Opportunity to lead a core, revenue-driving division • Leadership team committed to developing people and promoting from within • A culture built on Family First, Communication, and Compassion • Investment in technology, systems, and scalable operations