Service Desk Analyst (Windows 10 / Active Directory)

Our client - a major utility firm based out of Westchester County, NY - has an immediate need for a Service Desk Analyst. Details listed below: Project Overview: The Service Desk Analyst will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner. Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate support groups in IT. Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. during work and extended hours.