Remote: Admissions Liaison

Schedule: Monday - Friday 7am - 3:30pm PST

Be a part of a soul-hearted approach to healing

Alsana is a national leader in eating disorder treatment, offering a holistic, soul-hearted approach to recovery for adults and adolescents of all genders.

We exist to be a source of hope and healing, creating safe, nurturing spaces where individuals can cultivate the roots of their own recovery story.

As an Admissions Liaison, you'll serve as an initial point of contact for prospective clients and help guide them through the early stages of the admissions process. You'll engage incoming leads, provide information about treatment options, and coordinate a warm handoff to an Admissions Counselor.

Key Responsibilities

• Manage inbound leads and serve as an initial point of contact for prospective clients.
• Re-engage previous leads and provide information about Alsana and treatment options.
• Determine initial client interest and program viability.
• Create qualified inquiries in Salesforce and coordinate follow-up with Admissions Counselors.
• Manage engagement through online chat, web inquiries, and other lead-generation platforms.
• Maintain timely follow-up and help move prospective clients through the admissions process.
• Collaborate with the Admissions team to ensure a smooth client experience.

Qualifications

• Bachelor's degree in Psychology, Communications, Marketing, Business, or a related field.
• Strong, compassionate communication skills.
• Sales-mindful with a strong sense of urgency and follow-through.
• Ability to problem-solve, manage multiple priorities, and work in a fast-paced environment.
• Healthcare sales experience preferred.

Benefits

At Alsana, we believe in caring for the people who make our mission possible. Eligible team members enjoy a supportive benefits package designed to support your health, well-being, and growth, including:

• Medical, Dental, and Vision insurance with multiple plan options

(Cigna nationwide; Kaiser available in CA)

• HSA plans with employer contributions
• FSA Healthcare and Dependent Care plan options
• Generous PTO, sick time, Covid Time, and 6 paid holidays
• Company-paid Basic Life and AD&D insurance
• Short-term disability (company-paid for non-CA; CA uses state plan)
• Continuing education stipend for eligible roles
• Voluntary benefits including Supplemental Life, Long-Term Disability, Accident, and Hospital Indemnity
• LifeMart employee discount program
• Free meals (position-specific)

Join us in helping people feel rooted, engaged, and respected as they find their path to recovery. Together, we foster a community built on compassion, mutual respect, and whole-hearted care.