Import CHB Coordinator (Mon.-Fri., 8:00am-5:00pm)

CHB Coordinator

The CHB Coordinator is a developing individual contributor responsible for accurately processing customs entries on assigned accounts and communicating with clients and CBP to support the brokerage team's daily operations while actively building the skills needed to progress toward independent account management. The role works under the guidance of a CHB Team Lead or CHB Supervisor to build proficiency in entry processing, client communication, documentation review, and regulatory compliance. The Coordinator is expected to meet established KPIs, actively participate in training and coaching, and contribute to team success.

Duties and responsibilities include serving as a primary point of contact for assigned accounts, building effective working relationships with clients, addressing routine client inquiries, processing customs entries accurately, reviewing and validating shipment documentation, ensuring compliance with CBP regulations, maintaining accurate shipment records, investigating and resolving routine entry processing issues, collaborating with internal teams and regulatory agencies, identifying risks, escalating non-routine issues, communicating effectively with clients and internal stakeholders, participating in team meetings and training programs, seeking feedback and applying learnings to improve performance, maintaining accuracy across entry filings, supporting compliance with billing and documentation requirements, ensuring files are processed and finalized within established service standards, and contributing to meeting productivity, quality, and compliance KPIs.

Benchmarks for measuring success include processing assigned customs entries accurately and within established service standards, consistently meeting productivity, accuracy, and compliance KPIs, maintaining accurate and complete documentation prior to entry filing, demonstrating increasing independence in account management responsibilities, communicating effectively with clients, CBP, and internal stakeholders, proactively identifying and resolving routine processing issues, and demonstrating readiness for increased account ownership and complexity.

Skills and qualifications include technical skills such as working knowledge of U.S. Customs regulations, entry processes, and brokerage procedures, ability to process customs entries and review shipment documentation accurately, proficiency in CargoWise or similar customs brokerage systems, Microsoft Office Suite proficiency, and knowledge of customs documentation, classification, and regulatory requirements. Business skills include strong attention to detail and documentation accuracy, effective verbal and written communication, customer service and relationship management skills, time management and prioritization in a deadline-driven environment, and problem-solving and analytical thinking.

Required qualifications include 12 years of experience in customs brokerage, international trade, logistics, or a related field, familiarity with customs entry processes and U.S. Customs regulations, strong organizational skills and attention to detail, excellent verbal and written communication skills, and proficiency with Microsoft Office applications.

Preferred qualifications include a bachelor's degree in Business, Supply Chain, Logistics, International Trade, or a related field, experience utilizing CargoWise or similar brokerage systems, exposure to customs classification, PGA requirements, or trade compliance activities, and customs brokerage industry certifications or coursework.

Office/work environment and physical demands include operating in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such computers, photocopying machines and storage/filing cabinets. This is a largely sedentary role, however, lifting items under 25 pounds as well as the ability to bend, stand and walk short distances may be required. Travel requirement is less than 10%.

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Equal Employment Opportunity is The Law. Employee Rights Under the FMLA. Employee Rights - Employee Polygraph Protection Act.