Remote CC Systems Engineer - Genesys, Verint & Pindrop

Suncoast Credit Union seeks a Contact Center Systems Administrator to lead administration, configuration, and optimization of core contact center platforms, including Genesys Cloud CX, Verint WFM, and Pindrop. You will mentor junior staff, oversee complex integrations, and coordinate with IT, vendors, and business stakeholders to align capabilities with operations.

The role emphasizes system stability, project leadership, and proactive improvement of the contact center technology stack while