Bilingual Service and Implementation Coordinator

Bilingual Service and Implementation Coordinator (Mental Health)

Hours: Monday–Friday (Rotating shifts between 10:00am, 11:00am and 12:00pm start EST; occasional Saturdays - 1 per month)

Job Summary

The Service and Implementation Coordinator supports a virtual mental health program by assisting clinicians and partner agencies, supporting service delivery, and helping ensure smooth program operations across Ontario.

• Remote position – Work from home
• 100% company-paid Benefits plan (after 3 months)
• Supportive team environment

Key Responsibilities

• Support clinicians on the platform, ensuring adherence to program policies, workflows, and service standards
• Provide ongoing clinician support, including onboarding, training coordination, and responding to inquiries
• Support relationships and communication with partner agencies, including coordination of recurring meetings
• Assist with program operations, documentation updates, and service delivery support
• Collaborate with the Program Manager to address program, clinician, and platform needs
• Track key program information and elevate risks or issues as required
• Support cross-team collaboration, meetings, and stakeholder communications
• Assist with preparation of reports, briefing materials, and ministry-related documentation

Qualifications

• Fluently bilingual in English and French (written and spoken)
• Degree in a mental health–related field
• 3+ years of experience in child and youth mental health or community mental health
• Experience working with multidisciplinary teams and diverse communities
• Experience with brief or virtual counselling models
• Training in evidence-based therapy and conflict resolution

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