Desktop Support Technician

Job Description:

We are seeking a Technology Support Specialist to support a large-scale Windows 11 deployment project within a hospital and clinic environment. This role serves as a key onsite IT resource, providing hands-on support across hardware, software, and applications while ensuring a seamless upgrade experience for end users.

Day to Day/Responsibilities:

• Provide Tier I support to assist with Windows 11 deployment
• Perform device imaging, installations, upgrade, and configuration
• Support hardware replacements and refreshes
• Provide Tier I and Tier II support for incidents and tickets

Must Haves:

• 1-2 years of experience providing Tier I support in person in a healthcare environment
• Experience with ServiceNow or other ticketing systems
• Experience providing support for Window 11 deployment
• Experience with PC refreshes, device imaging, installations, upgrades, and hardware refreshes