Ground Operations Crew

Ground Operations Crew

Location: Boston, MA, US, 02128 Req ID: 58087 Category: Operations Position Summary The Ground Operations Crew loads and unloads customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, assists with ramp service duties including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist customers when needed, and complies with any ad-hoc requests as needed. Individuals must be comfortable serving customers and proficient in using computers. Crewmembers must be prepared to work outdoors under various weather-related conditions.

Essential Responsibilities Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.) Works in a ramp environment Tags, lifts, loads and unloads customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system Operates external aircraft equipment Helps prepare cabin for customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories Assist customers with special needs, e.g. customers who need assistance in boarding Guides aircraft to and from aircraft parking locations Occasionally carry a handheld radio and communicate effectively with proper radio etiquette Occasionally assist with loading and unloading mail, small packages and human remains Ensure and maintain a safe environment and operation Other duties as assigned

Minimum Experience and Qualifications High School Diploma or General Education Development (GED) Diploma One (1) year of customer service or sales experience Must be at least 18 years old Complete fluency in written and spoken English Candidates must complete an assessment that evaluates the job qualifications/characteristics of Adaptability, Safety Orientation, and Teamwork using AI- or statistically-based scoring. Must be able to adhere to JetBlue Uniform Policy Manual Standards Able to travel and/or work variable hours, flexible shifts, including holidays and weekends Able to follow safety guidelines Able to perform under pressure and within fixed time constraints Able to work in all types of weather conditions Able to make occasional trips to other locations for training or temporary assignment Must be able to give and receive verbal communication Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers Maintaining a positive, good-natured attitude is essential Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is needed Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge Depending on location, may need to acquire and maintain a United States Customs Clearance Possess and maintain a valid Driver's License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards Available for occasional overnight travel (10%) Must pass a ten (10) year background check and pre-employment drug test Must be legally eligible to work in the country in which the position is located Authorization to work in the US is required, this position is not eligible for visa sponsorship For internal candidates, good standing in attendance performance and safety

Compensation The base pay range begins at $19.17 an hour. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more

JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis.